App constantly terminate and restart on Android Auto with Xiaomi
This is the second time I am raising the issue but so far no response yet. O have read that the same issue happens on many cars. This doesn't have anything to do with the car’s system. This issue will cost you thousands of users loss, just warning.
- Where does this happen?
- ABRP version number (found at bottom of settings menu)
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Comments28
Samuel_ABRP
Mar 13
PinnedHey Murat,
we recently had a similar Issue:
Android crash on e3008 when using navigation
In there a user confirmed, that a software update of the car helped, to get rid of the issue. As you can see in your own video, the whole AA process dies and you get back to the infotainment. This is not an ABRP crash, but a problem with the connection between Android Auto and the vehicle. Please check if you can also install the software update in the car, looks like it was rolled out very recently.
Murat Yavuz
Mar 13
I checked the car and also asked to the service center but there is no update for the moment.
Samuel_ABRP
Mar 13
Thats very unfortunate. In that case you could try to talk to google:
https://support.google.com/androidauto/community-guide/347802564/how-to-report-an-issue-with-android-auto-and-get-more-help
If it would be ABRP crashing, we could help, but as you also showed in the video, that the app stays active, but just leaves the companion mode, when the infotainment goes back to the main screen, there is not much we can do unfortunately.
I think I saw an Opel steering wheel somewhere in your photos, and Opel and Peugeot belong to the same company (prior PSA, now Stellantis), so I assumed if the same problem exists on multiple cars, it would be solved with the same update.
Maybe Google can provide a solution for the issue in an Android Auto update, however we have no control over that.
Samuel_ABRP
Mar 13
BTW, just to make sure it is really exactly the same issue (but it looks really the same), do you have access to another car where you could try and check, that the AA process stays active? So far only a few vehicles of the Stellantis group seem to be affected.
Jan 26
Hi @Murat Yavuz,
I can see that my colleague responded to you in App keeps restarting asking you to test the beta. I can’t see that we’ve received further reports of this issue since, hence no further action was taken. I hope this answers your question about there being no response.
If the app closes too fast on your Xiaomi device, please check your device settings for ‘battery optimization’.
Murat Yavuz
Jan 26
This has nothing to do with the phone. The issue is on the car screen. Check the the video to see the problem.
Katya S.
Jan 26
Please confirm if you’ve checked on your Xiaomi device, please check your device settings for ‘battery optimization’.
Murat Yavuz
Jan 26
Katya S.
Jan 27
Thank you for confirming; it is otherwise a known issue specific to Xiaomi devices that we have to rule out.
Murat Yavuz
Jan 27
Katya S.
Jan 27
Does this seem to be triggered by pressing the ‘start driving’ button?
Are you able to use ABRP in Android Auto up until pressing the ‘start driving’ button?
Have you tried starting a plan that does include charge stops?
Murat Yavuz
Jan 27
Yes. As soon as ı press start on the car screen this blinking triggers. The phone screen is fine at the same time. The route that you see on the video has no charging stops. But the main reason O pay for AbRP and do not want to use Google Maps is it's capability of checking the car's battery level and suggest a good route with charging stops, isn't it?
Katya S.
Jan 27
Ok, the crash is triggered by starting navigation of the route, it is not random.
Have you tried starting a plan that does include charge stops?
Please be aware, we are only asking you these questions to troubleshoot the issue. It may be related to something in the plan itself.
Murat Yavuz
Jan 27
Yes I O tried very short routes as well. The video that is attached above is one of them.
Katya S.
Jan 27
In your video above, the screen indicates that the route you’re starting navigation for has ‘no charge stops’.
Please confirm that you’ve also attempted to start a plan WITH charge stops.
Murat Yavuz
Jan 27
This is the car screen with a route plan with charge stops
Murat Yavuz
Jan 27
https://photos.app.goo.gl/xPPzhxxUY49vZDfC6
Katya S.
Jan 27
Please upload the video/photo here directly. Use the 2nd button from the left with the ‘photo’ symbol.
Murat Yavuz
Jan 30
I think there is no solution for my problem. O am on an international trip and I need the assistance of the app. But since I cannot use it when I need the most please refund my payments for the previous months.
Katya S.
Mar 3
I understand.
I would encourage you to test out the latest version (7.0.4). If you still experience the issue and need assistance with a cancellation, then please see instructions below:
This is our public feedback portal, we’re not able to handle subscription and account questions here. For this, please send us an email instead.
Under ‘Support & feedback’ select: ‘Subscription issue’ instead to send an email.
Murat Yavuz
Mar 12
I did subscribe again and tested today. Same issue, no change. The app looks OK on the car screen until I plan a trip. As soon as I hit the start button, the screen goes off and start restarting infinitely. The only way to get out of that mass is to cancel the ride on the phone. The car screen becomes unresponsive during this on and off period.