Please check with Peugeot for updates to your vehicle’s infotainment software. This is no ABRP related issue, it is related to the Android Auto running in the vehicle.
Pia Knudsen
•
Mar 15
It's also start working for me now. Thank you for your reply.
Katya S. changed status to Awaiting Clarification
Team•
Jan 27
Pinned
Hi @Pia Knudsen,
I’ve read your previous report about this issue. Eight days ago, my colleague replied and asked;
“Can you explain more about what it is that does not work?
Are you not able to connect to ABRP in the vehicle at all?
Do you get any error messages when trying to connect?
Send screenshots of any messages you receive and describe the situation in detail from what you are trying to do.”
We never received a response from you, so please try responding to the questions here again, and then we can continue troubleshooting.
Pia Knudsen
•
Feb 24
Is there anything new in this case?
I have explained the problem as best as I could..
If it's not working ASAP I will stop paying for premium. Now I have payed for 2 or 3 months and it still not working.
Katya S.
Team•
Feb 25
We weren’t notified of your previous reply, as it wasn’t a direct reply to my comment. I was, however, notified of this reply.
I’ve reported the issue with notifications to the Featurebase team for investigation. Unless you already have, I would recommend checking the spam folder and if you find the email, try to whitelist the sender (info@featurebase.app)
Virker ikke på android auto 😔 Det er ikke optimalt, når jeg netop betaler for denne funktion. Ser frem til at høre fra kundeservice ASAP.
Mahde - ABRP changed status to Awaiting Clarification
Team•
Jan 19
Pinned
Hello @Pia Knudsen,
Can you explain more about what it is that does not work? Are you not able to connect to ABRP in the vehicle at all? Do you get any error messages when trying to connect? Send screenshots of any messages you receive and describe the situation in detail from what you are trying to do.
Pia Knudsen
•
Feb 16
Hi, I didn't get any notification from your reply to my post. So I haven't seen your reply before now.
I can open the app in the car.
The card function works, the card show the correct position.
I can plan a route, choose the route I want to drive.
When I press the navigate button (the last button) the connection with the car and the phone is disconnecting. Try to connect and disconnect again. Even when I use cable for connection between the car and my phone.
When I stop the route at my phone, the connection between the car and phone works.
I can use google maps without problems.
It's only when I use ABRP 😔
Katya S.
Team•
Feb 25
When you say that ‘the connection with the car and the phone is disconnecting’ - can you explain what happens? Does the ABRP app shut down in Android Auto? Does the Android app shut down?
Pia Knudsen
•
Feb 27
Hi, it is the hole connection with android auto. The phone and the car are is disconnecting.
There is no problem if I don't open the card in android auto, so I only have the sound.
Log in to comment and vote
Comments10
Mar 13
PinnedHi again @Pia Knudsen,
According to reports by other users in ticket Android crash on e3008 when using navigation this issue was resolved when updating the vehicle software.
Please check with Peugeot for updates to your vehicle’s infotainment software. This is no ABRP related issue, it is related to the Android Auto running in the vehicle.
Pia Knudsen
Mar 15
It's also start working for me now. Thank you for your reply.
Jan 27
PinnedHi @Pia Knudsen,
I’ve read your previous report about this issue. Eight days ago, my colleague replied and asked;
“Can you explain more about what it is that does not work?
Are you not able to connect to ABRP in the vehicle at all?
Do you get any error messages when trying to connect?
Send screenshots of any messages you receive and describe the situation in detail from what you are trying to do.”
We never received a response from you, so please try responding to the questions here again, and then we can continue troubleshooting.
Pia Knudsen
Feb 24
Is there anything new in this case?
I have explained the problem as best as I could..
If it's not working ASAP I will stop paying for premium. Now I have payed for 2 or 3 months and it still not working.
Katya S.
Feb 25
We weren’t notified of your previous reply, as it wasn’t a direct reply to my comment. I was, however, notified of this reply.
I’ve reported the issue with notifications to the Featurebase team for investigation. Unless you already have, I would recommend checking the spam folder and if you find the email, try to whitelist the sender (info@featurebase.app)
Pia Knudsen
Jan 27
•Merged request
•1 vote
Virker ikke på andriod auto
Virker ikke på android auto 😔 Det er ikke optimalt, når jeg netop betaler for denne funktion. Ser frem til at høre fra kundeservice ASAP.
Jan 19
PinnedHello @Pia Knudsen,
Can you explain more about what it is that does not work? Are you not able to connect to ABRP in the vehicle at all? Do you get any error messages when trying to connect? Send screenshots of any messages you receive and describe the situation in detail from what you are trying to do.
Pia Knudsen
Feb 16
Hi, I didn't get any notification from your reply to my post. So I haven't seen your reply before now.
I can open the app in the car.
The card function works, the card show the correct position.
I can plan a route, choose the route I want to drive.
When I press the navigate button (the last button) the connection with the car and the phone is disconnecting. Try to connect and disconnect again. Even when I use cable for connection between the car and my phone.
When I stop the route at my phone, the connection between the car and phone works.
I can use google maps without problems.
It's only when I use ABRP 😔
Katya S.
Feb 25
When you say that ‘the connection with the car and the phone is disconnecting’ - can you explain what happens? Does the ABRP app shut down in Android Auto? Does the Android app shut down?
Pia Knudsen
Feb 27
Hi, it is the hole connection with android auto. The phone and the car are is disconnecting.
There is no problem if I don't open the card in android auto, so I only have the sound.
So next month I will stop paying for premium.