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ABRP not Premium despite Premium bought

Bug Reports

About 2 hours ago I have bought the Premium ABRP for a month.

My account is still not Premium, because Android Auto is still denied.

Google PlayStore shows, that it's not confirmed yet and I should open the app to do so. That does not fix it.

Buying another Premium tells me that I can't because I already own that product.

Please fix this on my account.

Where does this happen?
ABRP version number (found at bottom of settings menu)
Posted by ABRP User #1440277 ·
Status: Completed8 comments

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Comments8

  • Mahde - ABRP changed status to Completed
    Team•

    Sep 4

    Pinned

    Hello @ABRP User #1440277,

    Please send an email to our subscription and account managing address:

    premium@abetterrouteplanner.com

    We do not handle these types of requests here.

  • ABRP User #3130942

    •

    Sep 6

    This is happening to me also. You end up in an endless loop where it says you already have it when you try to activate it but then when you try to use the premium featured it says you need premium. The subscription is marked standard even though it has been upgraded. This is likely the issue. I only bought that feature so I could use it with Android

  • ABRP User #2829320

    •

    Sep 6

    User 2829320

    Same problem

    Subs&Accts emailed

  • ABRP User #2362894

    •

    Sep 6

    Same problem. Also emailed to premium….. with this issue

  • ABRP User #3096549

    •

    Sep 6

    I have the same problem

  • ABRP User #2554311

    •

    Sep 6

    Same problem

  • ABRP User #37220

    •

    Sep 5

    Ik heb ook de premium versie en die heeft gewerkt met android auto maar sinds kort werkt het niet meer

  • ABRP User #3128530

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    Sep 5

    I have the same problem.