We are aware of this issue with producing plans in the iOS app, and we’re currently investigating. At the moment, the solution we can suggest is:
Uninstall the iOS app
Reinstall the iOS app
Log in and planning should work as usual
We apologize for any inconvenience this may cause.
Katya S. changed status to Awaiting Clarification
Team•
Jun 11, 2025
Pinned
Hi @Frank S. ,
We are aware of this issue with producing plans in the iOS app, and we’re currently investigating. At the moment, the solution we can suggest is:
Uninstall the iOS app
Reinstall the iOS app
Log in and planning should work as usual
We apologize for any inconvenience this may cause.
Tim Scheers
•
Jun 16, 2025
This has solved the issue for me
John Schaffer
•
Jun 18, 2025
This doesn’t work for me.
Marius Kaczmarek
•
Jun 23, 2025
It does not solve the issue in my iPhone 15 pro device
John Schaffer
•
Jun 15, 2025
Tried deleting app, then reinstalling, then login. Still not able to plan a route. Using v6.0.2 on iPadPro v18.5. Info show no network selected, but Edit pencil does nothing when tapped so no network can be added. In Settings, both CCS and NACS are set.
Katya S.
Team•
Jun 18, 2025
Looking at your account we do seem to have successfully produced plans, is this not the case?
John Schaffer
•
Jun 18, 2025
No plans produced.
Katya S.
Team•
Jun 18, 2025
Ok,
What error message do you get?
Does this only happen on iOS for you?
What app version are you running when this happens? (Version number found at the bottom of the settings menu)
Have you tried selecting a different vehicle model?
John Schaffer
•
Jun 19, 2025
“We could not calculate your plan” - No working plans could be found…
I only have iOS devices. iOS v18.5 on iPadPro(4thGen)
will not allow me to plan a route on the web either
Gregor Loës
•
Jun 14, 2025
Had the same and re-installed ABRP. Then it worked. It happened after an IOS update
Frank S.
•
Jun 14, 2025
Yes that worked for me too after re-installation
Katya S. changed status to In Progress
Team•
Jun 18, 2025
Hi everyone,
We’ve located the issue and fixed it. It’ll be available with the upcoming iOS update (6.0.3). For a direct solution until the update is available, please follow the previous instructions and reinstall the app.
Harold Flamenbaum
•
Jun 26, 2025
I have uninstalled and reinstalled that app . I can not even plan going two blocks away. This update needs to be issued right away because otherwise the app is useless
Harold Flamenbaum
•
Jun 26, 2025
This makes the app useless. Why is it taking so long to fix.
I get this same error message both on my reinstalled app and on the web - very disappointed.
Katya S.
Team•
Jun 26, 2025
This ticket refers to the issue with planning in the iOS app. If you are experiencing issues with planning on web that is different and we encourage you to submit a separate issue report for this.
Log in to comment and vote
Comments18
Katya S.
Jul 10, 2025
PinnedHi @Theo,
We are aware of this issue with producing plans in the iOS app, and we’re currently investigating. At the moment, the solution we can suggest is:
Uninstall the iOS app
Reinstall the iOS app
Log in and planning should work as usual
We apologize for any inconvenience this may cause.
Jun 11, 2025
PinnedHi @Frank S. ,
We are aware of this issue with producing plans in the iOS app, and we’re currently investigating. At the moment, the solution we can suggest is:
Uninstall the iOS app
Reinstall the iOS app
Log in and planning should work as usual
We apologize for any inconvenience this may cause.
Tim Scheers
Jun 16, 2025
This has solved the issue for me
John Schaffer
Jun 18, 2025
This doesn’t work for me.
Marius Kaczmarek
Jun 23, 2025
It does not solve the issue in my iPhone 15 pro device
John Schaffer
Jun 15, 2025
Tried deleting app, then reinstalling, then login. Still not able to plan a route. Using v6.0.2 on iPadPro v18.5. Info show no network selected, but Edit pencil does nothing when tapped so no network can be added. In Settings, both CCS and NACS are set.
Katya S.
Jun 18, 2025
Looking at your account we do seem to have successfully produced plans, is this not the case?
John Schaffer
Jun 18, 2025
No plans produced.
Katya S.
Jun 18, 2025
Ok,
What error message do you get?
Does this only happen on iOS for you?
What app version are you running when this happens? (Version number found at the bottom of the settings menu)
Have you tried selecting a different vehicle model?
John Schaffer
Jun 19, 2025
“We could not calculate your plan” - No working plans could be found…
I only have iOS devices. iOS v18.5 on iPadPro(4thGen)
ABRP app v6.0.2
Yes, same result: no working plans.
Katya S.
Jun 19, 2025
You’re not able to attempt planning on the web?
https://abetterrouteplanner.com/
Harold Flamenbaum
Jun 26, 2025
will not allow me to plan a route on the web either
Gregor Loës
Jun 14, 2025
Had the same and re-installed ABRP. Then it worked. It happened after an IOS update
Frank S.
Jun 14, 2025
Yes that worked for me too after re-installation
Jun 18, 2025
Hi everyone,
We’ve located the issue and fixed it. It’ll be available with the upcoming iOS update (6.0.3). For a direct solution until the update is available, please follow the previous instructions and reinstall the app.
Harold Flamenbaum
Jun 26, 2025
I have uninstalled and reinstalled that app . I can not even plan going two blocks away. This update needs to be issued right away because otherwise the app is useless
Harold Flamenbaum
Jun 26, 2025
This makes the app useless. Why is it taking so long to fix.
I get this same error message both on my reinstalled app and on the web - very disappointed.
Katya S.
Jun 26, 2025
This ticket refers to the issue with planning in the iOS app. If you are experiencing issues with planning on web that is different and we encourage you to submit a separate issue report for this.