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Wrong Subaru app used when linking 2025 Subaru Solterra via Enode

Bug Reports

Recently purchased the 2025 Solterra. This car does not support the MySubaru Application/Website. It actually has its own Subaru Solterra Application. So when I attempt to connect to Enode it requires a MySubaru login but the car’s vin automatically kicks it back stating the Solterra is not supported by the MySubaru App and requires the Subaru Solterra app. Making it impossible to log into that software.

Posted by Darren ·
Status: Awaiting Clarification3 comments

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Comments3

  • Darren

    •

    Nov 9, 2025

    Hello, I do not have a login for the app. I simply use the “Sign In With Apple” feature listed within the app.

  • Katya S.

    Team•

    Sep 10, 2025

    Hi again @User,

    Enode has responded the following:

    “We have many users connected with this vehicle model and year that have been successful. The user should just be able to use the credentials they have with Subaru to link. Have they tried logging in with the credentials they have set up with Subaru?

    I believe we just reference Subaru as a service generally, rather than MySubaru specifically and the user will just need to choose their region.”

    Enode support now wants to know;

    Are you attempting to log in using the credentials you’ve set up with Subaru?

  • Katya S. changed status to In Review
    Team•

    Aug 27, 2025

    Hi @User,

    Sorry for the wait, this ticket seems to have been submitted as a vehicle request and not a bug report.

    I’ve filed a ticket with Enode regarding this now.