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Planning

Why can I not plan a route / does my plan fail?

Written By Linda ABRP

Last updated 4 days ago

You may be given an error message such as; “Planner server error” or “We could not calculate your plan” etc. These are indeed not very specific because in most cases it isn’t very clear to the planner how a route could be made possible.

The most common settings that make a plan fail

  1. When you have selected a car, a type of charger is selected automatically. Sometimes you need to add other types of chargers such as CCS or Level 2 to make the plan work.

  2. Have you added something in the settings for “Avoid on route”? For instance, some routes may not be possible to plan without making use of Highways, Ferries or other alternatives that one may choose to avoid.