I started a premium membership. It sees the obd2 device, but the last of the 3 elements to be confirmed is not successful, it does not connect to the vehicle, it does not pull live data
Unless you already have, please read this article; OBD Connection
kara zemistan
•
Apr 7, 2025
Vehicle brand: hyundai ionic 5 longrange rwd obd2 model: Techmaster Obd2 Fault Detection Code Reading Device 4896 error: -loading vehicle configuration- ok -ble connection status- ok -vehicle connection status- X
Katya S.
Team•
Apr 7, 2025
Do you have the vehicle turned on when attempting to link?
Do you use any additional accessories, such as a splitter cable for the OBD?
Have you made sure to disconnect the OBD from any other app on your phone prior to attempt to link ABRP?
kara zemistan
•
Apr 7, 2025
Vehicle is working Phone-Vehicle Connection wireless android auto OBD device does not connect anywhere on my phone
kara zemistan
•
Apr 7, 2025
You are kind of forcing people to become premium members by explaining that live data should be used to make the planned trip more efficient and healthier. But the first problem afterwards, you don't help anyone. There are dozens of complaints about the connection problem and none of them have been answered and none of them have been resolved. This is not ethical and not right
Katya S.
Team•
Apr 8, 2025
Hi @kara zemistan,
I’m really sorry, but I don’t understand your reply to my previous questions. It would be helpful if you could be a bit clearer in your response.
Do you have the vehicle turned on when attempting to link?
Do you use any additional accessories, such as a splitter cable for the OBD?
Have you made sure to disconnect the OBD from any other app on your phone prior to attempt to link ABRP?
In some cases, the culprit is simply the OBD device. As we describe in Link your vehicle via an OBD device - the device market is a jungle and there are a lot of too cheap and malfunctioning devices being sold.
Response to your 2nd comment:
Linking via OBD does not require a premium subscription; we do not force anyone to subscribe, and you can choose to use ABRP entirely for free. Using a live data source does unlock additional benefits and increases accuracy.
Usually, when we’re not able to resolve OBD issues, the reason is simply that the device is not supported/faulty.
kara zemistan
•
Apr 8, 2025
Then let me explain it to you like this. I am sure that the OBD device does not connect with any other application on the phone. There is no wired connection either. The first two of the three criteria to be checked are ok, while the last criterion, the vehicle connection status, is not connected. By the way, I tried with another obd device other than my own obd device, but the result is frustrating again.
Katya S.
Team•
Apr 8, 2025
Thank you. I would suggest to disconnect the current OBD connection but I can see that you for some reason is not offered that option.
Could you try;
Click the vehicle
Click ‘Select new car’
Select your vehicle model, save it (and name it something to distinguish the two vehicles on your account)
Attempt to link the new vehicle via OBD
kara zemistan
•
Apr 14, 2025
If you notice in the picture obd is not connected, only android auto is connected. I still can't solve this problem
Katya S.
Team•
Apr 15, 2025
I still only see one saved vehicle on your account. You didn’t try and add a new vehicle copy?
kara zemistan
•
Apr 15, 2025
I added new vehicles many times. I made 2 vehicles 3 vehicles. Then I reduced it to 1 vehicle again. I tried ionic 5 standard range rwd, I tried ionic 5 longe range rwd. The result is always the same
Katya S.
Team•
Apr 15, 2025
Ok, are you able to connect to the vehicle via this dongle using the carscanner app? If so, could you send us the log from carscanner?
kara zemistan
•
Apr 15, 2025
I deleted the carscaner app in case it was interfering. I'll reinstall it. Yes, I can connect. Is there a specific connection image you want. Or do you want a general connection image.
kara zemistan
•
Apr 15, 2025
kara zemistan
•
Apr 15, 2025
Carscaner has no connection problems. It connects quickly. When Carscaner is connected, it does not connect to abrp, when disconnected, two parameters get ok as before, while the last parameter causes problems.
Katya S.
Team•
Apr 17, 2025
Let it connect and check out the different pages on the dashboard. Once done the logs can be exported in the settings, check attached screen recording.
kara zemistan
•
Apr 17, 2025
I'm sorry, I don't understand. Do I need to take the data you show in the video and send it to you here?
Log in to comment and vote
Comments20
Apr 7, 2025
PinnedHi,
Please add more information such as;
Vehicle model
OBD device model
Error messages if any given
Unless you already have, please read this article;
OBD Connection
kara zemistan
Apr 7, 2025
Vehicle brand: hyundai ionic 5 longrange rwd
obd2 model: Techmaster Obd2 Fault Detection Code Reading Device 4896
error: -loading vehicle configuration- ok -ble connection status- ok -vehicle connection status- X
Katya S.
Apr 7, 2025
Do you have the vehicle turned on when attempting to link?
Do you use any additional accessories, such as a splitter cable for the OBD?
Have you made sure to disconnect the OBD from any other app on your phone prior to attempt to link ABRP?
kara zemistan
Apr 7, 2025
Vehicle is working Phone-Vehicle Connection wireless android auto OBD device does not connect anywhere on my phone
kara zemistan
Apr 7, 2025
You are kind of forcing people to become premium members by explaining that live data should be used to make the planned trip more efficient and healthier. But the first problem afterwards, you don't help anyone. There are dozens of complaints about the connection problem and none of them have been answered and none of them have been resolved. This is not ethical and not right
Katya S.
Apr 8, 2025
Hi @kara zemistan,
I’m really sorry, but I don’t understand your reply to my previous questions. It would be helpful if you could be a bit clearer in your response.
Do you have the vehicle turned on when attempting to link?
Do you use any additional accessories, such as a splitter cable for the OBD?
Have you made sure to disconnect the OBD from any other app on your phone prior to attempt to link ABRP?
In some cases, the culprit is simply the OBD device. As we describe in Link your vehicle via an OBD device - the device market is a jungle and there are a lot of too cheap and malfunctioning devices being sold.
Response to your 2nd comment:
Linking via OBD does not require a premium subscription; we do not force anyone to subscribe, and you can choose to use ABRP entirely for free. Using a live data source does unlock additional benefits and increases accuracy.
Usually, when we’re not able to resolve OBD issues, the reason is simply that the device is not supported/faulty.
kara zemistan
Apr 8, 2025
Then let me explain it to you like this. I am sure that the OBD device does not connect with any other application on the phone. There is no wired connection either. The first two of the three criteria to be checked are ok, while the last criterion, the vehicle connection status, is not connected. By the way, I tried with another obd device other than my own obd device, but the result is frustrating again.
Katya S.
Apr 8, 2025
Thank you. I would suggest to disconnect the current OBD connection but I can see that you for some reason is not offered that option.
Could you try;
Click the vehicle
Click ‘Select new car’
Select your vehicle model, save it (and name it something to distinguish the two vehicles on your account)
Attempt to link the new vehicle via OBD
kara zemistan
Apr 14, 2025
If you notice in the picture obd is not connected, only android auto is connected. I still can't solve this problem
Katya S.
Apr 15, 2025
I still only see one saved vehicle on your account. You didn’t try and add a new vehicle copy?
kara zemistan
Apr 15, 2025
I added new vehicles many times. I made 2 vehicles 3 vehicles. Then I reduced it to 1 vehicle again. I tried ionic 5 standard range rwd, I tried ionic 5 longe range rwd. The result is always the same
Katya S.
Apr 15, 2025
Ok, are you able to connect to the vehicle via this dongle using the carscanner app? If so, could you send us the log from carscanner?
kara zemistan
Apr 15, 2025
I deleted the carscaner app in case it was interfering. I'll reinstall it. Yes, I can connect. Is there a specific connection image you want. Or do you want a general connection image.
kara zemistan
Apr 15, 2025
kara zemistan
Apr 15, 2025
Carscaner has no connection problems. It connects quickly. When Carscaner is connected, it does not connect to abrp, when disconnected, two parameters get ok as before, while the last parameter causes problems.
Katya S.
Apr 17, 2025
Let it connect and check out the different pages on the dashboard. Once done the logs can be exported in the settings, check attached screen recording.
kara zemistan
Apr 17, 2025
I'm sorry, I don't understand. Do I need to take the data you show in the video and send it to you here?
kara zemistan
May 13, 2025