Unrecoverable crash during navigation with Android Auto
Dear ABRP support,
Twice now, I have had a hard crash while driving using ABRP. Unfortunately, just now, I missed my next charging spot because the navigation just disappeared. The app also does not restart and crashes on every start, even after rebooting the phone, whether the phone is connected to the car. Only deleting the app data brings it back, which is quite annoying when it happens while driving on the highway.
Having recently bought the premium version, I must express my disappointment regarding the app's reliability.
I'm pretty tech-savvy, so can I help by collecting a crash dump or something next time it happens?
Otherwise I love the route planning!
Greetings,
Louis
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Comments2
Padok
May 9, 2025
Hi Linda,
It only happened once more since the post, however, I don't know how I would be able to hit the bug report button after it has happened as the app won't start at all until I clear the app data. And I'm assuming that submitting an error report with the fresh app doesn't really help, or am I mistaken?
Is there any other way I could extract useful information?
Linda ABRP
Apr 25, 2025
Hi Louis
It’s hard for us to know what happened in your car. To help us figure out the problem you can send us a bug report the next time it happens.
First you need to enable the bug button in the settings. Go to the settings and scroll all the way down.
The bug button will show on your screen. When it happens again click at the button. Then let us know when you have done this and we can look at the report.