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Paid Premium for BYD live connection — LatAm region not available in Enode

Questions

I subscribed to ABRP Premium specifically to use the live vehicle connection with my BYD Seagull in Colombia. It turns out I cannot use the feature at all.

When starting the Enode link flow for BYD, the region dropdown only offers three options: Europe, Australia and Turkey. There is no Latin America / Colombia option, so my BYD account cannot be linked.

This is the same issue already reported for South Africa ("ENODE Functionality for BYD in Africa").

Two requests:

  1. Please add LatAm region support to the Enode BYD integration. BYD is now one of the best-selling EV brands across Colombia, Brazil, Mexico, Chile and Uruguay.

  2. Until then, please make the regional limitation visible before purchase. Nothing in the Premium signup indicated that live connection was unavailable for my car in my country. Had I known, I would not have subscribed.

I'm happy to help test — I have a Seagull available and a technical background.

Thanks!

Posted by ABRP User #2951546 ·
Status: Completed2 comments

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Comments2

  • ABRP User #2842697

    •

    Aug 14

    Cuando lo van agregar ?

  • Linda ABRP

    Team•

    Aug 5

    Hi

    There is no support for Latin America yet. If you want to cancel the subscription please go to the settings, scroll down to Support & feedback and select subscription issue.