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App control

Questions

Hello.I would like to share some incomprehensible experiences with the App.

  1. Why can't you click on the charger you are driving past and it is visible on the map?

  2. Why when I click to search for charging stations without a planned route it doesn't find anything?

  3. Why when I drive a scheduled route it only went once to set /adjust the actual battery status of the car after charging? let the car charge 10% more?

  4. Why doesn't the app work offline?

  5. And why is the phone being incredibly stressed when in use? Is it getting incredibly hot and draining the battery a lot?

I can't imagine not having the phone connected without the cable. The phone normally lasts 700km of travel with online google maps. Approximately 9h of driving! Thanks for the response. Vehicle MG 5 Combi

Hello.I would like to share a few incomprehensible experiences with the App. Why can't you click on the charger you are passing while driving and it is visible on the map?

Why when I click to search for charging stations without a planned route it doesn't find anything?

Why when I drive a scheduled route it only went once to set /adjust the actual battery status of the car after charging?

Did I let the car charge 10% more?

Why doesn't the app work offline?

And why is the phone being incredibly stressed when in use?

Is it getting incredibly hot and draining the battery a lot? I can't imagine not having the phone connected without the cable. The phone normally lasts 700km of travel with online google maps. Approximately 9h of driving! Thanks for the response. Vehicle MG 5 Combi

Posted by Vít V ·
Status: Awaiting Clarification1 comment

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Comments1

  • Katya S. changed status to Awaiting Clarification
    Team•

    Sep 10, 2025

    Pinned

    Hi @Vít V,

    1. This is not currently supported.

    2. Do you mean when you use the ‘Nearby chargers’ feature? Or when you search for chargers using the regular address search?

    3. Are you currently using a live data source? If not, you will have to update the SoC manually in ABRP. Read more about live data in: Link your vehicle for live data

    4. This is not currently supported. You’ll find an open request here: Offline maps / Pre-Download Map Tiles

    5. We do a lot of heavy calculations to bring you the most accurate planning results. But this shouldn’t stress your device unnecessarily. What you can do is to check if a reinstallation of the app resolves the issue for you, and if not - submit a separate bug report here along with information about your device.