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"No routes found" - due to unverified charger status

I encountered this problem while setting up a route to a destination. The chargers along the route (relatively short trip) were tagged grey, as in their status was not verifiable - These were Tesla, Ford, and a few other independent chargers.

While I understand the safety net the system is attempting to give, as in it is trying to say: “we can’t verify you can charge on this route”, there should be at a minimum an option to disregard that conservative planning, perhaps just giving a warning that the “status is not able to be verified at this time”.

One of the chargers on this route is an installation of 12x Tesla 250kw super chargers. You cannot tell me that just because their API is now restricting access that all of these chargers will be dead.

It is at a bare minimum frustrating.

Status: Awaiting Clarification1 comment

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Comments1

  • Katya S. changed status to Awaiting Clarification
    Team•

    Jun 27, 2025

    Pinned

    Hi @Edwin Brodmarkle,

    This sounds very strange; we don’t fail to plan due to a lack of status. On which platform did this issue occur?