Please make sure you’ve enabled the correct Type of chargers in settings.
ABRP User #1463300
•
Sep 18
I have checked that setting and even still I cannot do anything to get this charger to show up in the iOS app. It shows up in a web browser using the link you provided but it will not show up in the app for me. I have all the Tesla plugs enabled as well as CCS on my vehicle profile but it still isn’t there in the app.
Mahde - ABRP
Team•
Sep 18
Send a screenshot of the place where the charger is located in your iOS app together with the vehicle you have selected in ABRP. Show us your saved plug types aswell.
Does it not appear when you search for the vehicle in the search bar?
ABRP User #1463300
•
Sep 18
It does show up in search but routes don’t seem to consider it and the icon never shows up on the map. For example not in chargers along a route passing through the town.
Mahde - ABRP
Team•
Sep 21
This is definitely a backend issue as the charger is visible with other Tesla models. We will look into this and have it resolved, but we cannot give a time estimate of when. Thank you for notifying us about this!
ABRP User #1463300
•
Sep 21
Glad to help, thanks for working through it with me. Let me know if you need me to test anything. :)
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Comments6
Sep 18
PinnedHi @ABRP User #1463300
We already have this location here: https://abetterrouteplanner.com/?charger_id=1464017924
Please make sure you’ve enabled the correct Type of chargers in settings.
ABRP User #1463300
Sep 18
I have checked that setting and even still I cannot do anything to get this charger to show up in the iOS app. It shows up in a web browser using the link you provided but it will not show up in the app for me. I have all the Tesla plugs enabled as well as CCS on my vehicle profile but it still isn’t there in the app.
Mahde - ABRP
Sep 18
Send a screenshot of the place where the charger is located in your iOS app together with the vehicle you have selected in ABRP. Show us your saved plug types aswell.
Does it not appear when you search for the vehicle in the search bar?
ABRP User #1463300
Sep 18
It does show up in search but routes don’t seem to consider it and the icon never shows up on the map. For example not in chargers along a route passing through the town.
Mahde - ABRP
Sep 21
This is definitely a backend issue as the charger is visible with other Tesla models. We will look into this and have it resolved, but we cannot give a time estimate of when. Thank you for notifying us about this!
ABRP User #1463300
Sep 21
Glad to help, thanks for working through it with me. Let me know if you need me to test anything. :)