Thanks for reaching out. To help you with this, could you tell me a bit more about your vehicle model and what type of phone you're using?
Klaus Therkildsen
•
Jan 12
Hi
My vehicle is a Zeekr 7x and my mobilephone is a Motorola (Android).
My historie is that I believe I have paid for access to Premium on monthly payment, but in the car I still, once I try to activate the App ABRP via Android Auto get an on-screen message “You need Premium .. to use this facilitiy.”
Katya S.
Team•
Jan 15
At the moment, there is no known live data alternative for the Zeekr 7X. It may be possible to use Live Data via Android Auto, however as the manufacturers do not provide a list of which vehicle models do supply data via the AA connection, we’re not able to guarantee it as a feature.
The account you’re currently logged into does not have an active subscription or trial - this is why you’re seeing the message and cannot access AA.
If you’d like us to help troubleshoot the subscription issue we can, but not here as this forum is public. For this, please send us an email instead.
Under ‘Support & feedback’ select: ‘Subscription issue’ instead to send an email.
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Comments3
Jan 12
PinnedHi @Klaus Therkildsen,
Thanks for reaching out. To help you with this, could you tell me a bit more about your vehicle model and what type of phone you're using?
Klaus Therkildsen
Jan 12
Hi
My vehicle is a Zeekr 7x and my mobilephone is a Motorola (Android).
My historie is that I believe I have paid for access to Premium on monthly payment, but in the car I still, once I try to activate the App ABRP via Android Auto get an on-screen message “You need Premium .. to use this facilitiy.”
Katya S.
Jan 15
At the moment, there is no known live data alternative for the Zeekr 7X. It may be possible to use Live Data via Android Auto, however as the manufacturers do not provide a list of which vehicle models do supply data via the AA connection, we’re not able to guarantee it as a feature.
The account you’re currently logged into does not have an active subscription or trial - this is why you’re seeing the message and cannot access AA.
If you’d like us to help troubleshoot the subscription issue we can, but not here as this forum is public. For this, please send us an email instead.
Under ‘Support & feedback’ select: ‘Subscription issue’ instead to send an email.