Automatic Planning
Our new charger shows up in ABRP, but has a note “This charger has limited access or function and is not used in automatic planning. Che the web page”
It is not clear what “check the web page” means. It is not clear what we can do to make the charger to be used in automatic planning.
Elsewhere in the support page I was told to “submit a ticket” but again, - where? how?
ABRP would benefit from some shortcuts every time it says to do something or check something. “Check the web page here” or “submit a ticket here”…
What is the problem with my charger? How do I make sure it gets used in automatic planning?
Eurocharge Moravská 1344/6 Jeseník, Czech Republic.
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Comments1
Sep 4, 2025
PinnedHi @Peter and Corrie Bubik,
When we write “check the web page,” we mean the operator of the charger’s website. Because, when we’re declaring chargers possibly out of service like this, and avoid including them in plans automatically, we have received some indication from our data provider (who in turn has received data from the operator) that it is out of service - but we usually do not receive information about the reason for this.
We are not able to directly link to the operator website as we aren’t provided with this normally.
Alternatively, it can be due to there being restricted access to the charger (chargers located within parking garages that aren’t open 24/7. Then we won’t route you there automatically either.
You can still find the charger on the map and in search, and include it in your planning manually.
If, however, the status is incorrect and the charger is accessible 24/4 and operational, you can submit a ticket here on featurebase in the ‘report a charger’ section. Read more: How to have new chargers added to ABRP
Could you clarify where you were instructed to ‘submit a ticket’?