Linda ABRP changed status to Awaiting Clarification
Team•
Apr 25, 2025
Pinned
Hi,
Please add more information such as;
Vehicle model
OBD device model and does it use BLE?
Error messages if any given
Is the OBD connected to any other app?
Unless you already have, please read this article; OBD Connection
Mehmet Emrah Küçükakça
•
Apr 25, 2025
-torres evx,
-i use Vgate Icar Pro2s OBD,
-BLE COnnection is done successfully.
-error mesaage on step 3 is “ error while handling obd data commands, we could not find SOC in the car response”,
-no i discconnect before connecting ABRP.
Linda ABRP
Team•
Apr 25, 2025
To help us figure out what happen we need you to send a bug report. First you need to enable the bug button in the settings. Go to the settings and scroll all the way down.
The bug button will show on your screen. When the OBD is connected to your car click at the button. Then let me know when you have done this.
[deleted]
•
Apr 25, 2025
[deleted]
Mehmet Emrah Küçükakça
•
Apr 25, 2025
I did what you told. Problem continues
Linda ABRP
Team•
Apr 25, 2025
Thanks. The bug report does not change anything in your car, it’s for us to see what the problem is.
Mehmet Emrah Küçükakça
•
Apr 25, 2025
Ok waiting for your support then
Linda ABRP
Team•
Apr 25, 2025
You can open the PID editor and make a change there. Look at this video to see what change you need to do.
ABRP User #6560
•
Apr 26, 2025
iPhone 12 Pro iOS 18.4.1
Smart #1 SmartOS 1.5.2
Veepeak OBDCheck BLE+ / Vgate vLinker MC+ (BLE)
ABRP V5.7.5 (3343)
Hi @Linda ABRP
I’m using Smart #1 with CarPlay. The dongle is only connected to ABRP.
The BLE connection for Smart #1 didn't work for months. By chance, I tried the BLE connection for the Smart again on April 19, 2025, and lo and behold, it worked perfectly with ABRP V5.7.4 (3338). I then drove several longer distances over several hours on April 20 and April 21 with two different OBD BLE dongles. Both worked perfectly, including the transmission of the SoC, current and voltage values, and I was delighted:
I then enquired who helped fixing this, a user from the German Smart-1-forum had created log files for you in the last few weeks, so your team was able to significantly improve the BLE connection for the Smart #1, not to say make it error-free. Many thanks for that.
But already on April 22, the BLE connection is only briefly established and then does not work for minutes, until it establishes itself again very briefly, and then does not work again, and so on.
The myDrive graph looks like this: Only sporadic power and SoC values:
When setting up the BLE connection, I select my Veepeak dongle, for example:
Then this error message appears:
After I press Retry, this error message appears:
After I press Retry again, all values seem to be successfully received, but the current is zero (the current of the car is indeed always higher then zero):
Then I save, remove the BLE link, and relink it again.
This error message appears again:
After I press Retry, now some values are coming, but only SoC and current. Voltage is missing and current is zero again which it isn’t in reality.
About a week ago (the App Store doesn't show the exact date), I installed ABRP V5.7.4 (3338). Therefore, I can say that the BLE connection with ABRP V5.7.4 (3338) worked reliably for the first time in months. Unfortunately, it only worked for the first three days after installation, and then it stopped working. I installed ABRP V5.7.5 (3343) later on April 24th, but unfortunately, the problems haven't gone away.
I have already reset the PID editor for my Smart #1 several times, but that did not solve the problem.
Did ABRP distribute a hotfix between April 21 and 22 that could be causing this?
I took all the screenshots today around 2pm German time, with the debug button switched on.
Please let me know how I can help you with additional log files and screenshots so that it works again like it did from April 19th to 21st.
@Linda ABRP Could you please move this topic from category „Question“ to „Bug reports“. I think it makes more sense there and receives more attention.
Thank you very much!
Linda ABRP
Team•
Apr 28, 2025
Hi
Can you please add your issue in a new post. You have added this in a already existing post regarding another car.
Log in to comment and vote
Comments11
Apr 25, 2025
PinnedHi,
Please add more information such as;
Vehicle model
OBD device model and does it use BLE?
Error messages if any given
Is the OBD connected to any other app?
Unless you already have, please read this article;
OBD Connection
Mehmet Emrah Küçükakça
Apr 25, 2025
-torres evx,
-i use Vgate Icar Pro2s OBD,
-BLE COnnection is done successfully.
-error mesaage on step 3 is “ error while handling obd data commands, we could not find SOC in the car response”,
-no i discconnect before connecting ABRP.
Linda ABRP
Apr 25, 2025
To help us figure out what happen we need you to send a bug report. First you need to enable the bug button in the settings. Go to the settings and scroll all the way down.
The bug button will show on your screen. When the OBD is connected to your car click at the button. Then let me know when you have done this.
[deleted]
Apr 25, 2025
Mehmet Emrah Küçükakça
Apr 25, 2025
I did what you told. Problem continues
Linda ABRP
Apr 25, 2025
Thanks. The bug report does not change anything in your car, it’s for us to see what the problem is.
Mehmet Emrah Küçükakça
Apr 25, 2025
Ok waiting for your support then
Linda ABRP
Apr 25, 2025
You can open the PID editor and make a change there. Look at this video to see what change you need to do.
ABRP User #6560
Apr 26, 2025
iPhone 12 Pro iOS 18.4.1
Smart #1 SmartOS 1.5.2
Veepeak OBDCheck BLE+ / Vgate vLinker MC+ (BLE)
ABRP V5.7.5 (3343)
Hi @Linda ABRP
I’m using Smart #1 with CarPlay. The dongle is only connected to ABRP.
The BLE connection for Smart #1 didn't work for months. By chance, I tried the BLE connection for the Smart again on April 19, 2025, and lo and behold, it worked perfectly with ABRP V5.7.4 (3338). I then drove several longer distances over several hours on April 20 and April 21 with two different OBD BLE dongles. Both worked perfectly, including the transmission of the SoC, current and voltage values, and I was delighted:
I then enquired who helped fixing this, a user from the German Smart-1-forum had created log files for you in the last few weeks, so your team was able to significantly improve the BLE connection for the Smart #1, not to say make it error-free. Many thanks for that.
But already on April 22, the BLE connection is only briefly established and then does not work for minutes, until it establishes itself again very briefly, and then does not work again, and so on.
The myDrive graph looks like this: Only sporadic power and SoC values:
When setting up the BLE connection, I select my Veepeak dongle, for example:
Then this error message appears:
After I press Retry, this error message appears:
After I press Retry again, all values seem to be successfully received, but the current is zero (the current of the car is indeed always higher then zero):
Then I save, remove the BLE link, and relink it again.
This error message appears again:
After I press Retry, now some values are coming, but only SoC and current. Voltage is missing and current is zero again which it isn’t in reality.
About a week ago (the App Store doesn't show the exact date), I installed ABRP V5.7.4 (3338). Therefore, I can say that the BLE connection with ABRP V5.7.4 (3338) worked reliably for the first time in months. Unfortunately, it only worked for the first three days after installation, and then it stopped working. I installed ABRP V5.7.5 (3343) later on April 24th, but unfortunately, the problems haven't gone away.
I have already reset the PID editor for my Smart #1 several times, but that did not solve the problem.
Did ABRP distribute a hotfix between April 21 and 22 that could be causing this?
I took all the screenshots today around 2pm German time, with the debug button switched on.
Please let me know how I can help you with additional log files and screenshots so that it works again like it did from April 19th to 21st.
@Linda ABRP Could you please move this topic from category „Question“ to „Bug reports“. I think it makes more sense there and receives more attention.
Thank you very much!
Linda ABRP
Apr 28, 2025
Hi
Can you please add your issue in a new post. You have added this in a already existing post regarding another car.
ABRP User #6560
Apr 28, 2025
Here is the new separate ticket for the Smart #1.
Please do not mix with others.