Live Data via Enode stopped working mid-trip (Status shows "Connected")

Hi ABRP Team,

I encountered an issue with live data synchronization during a trip last week

I have been using Enode with ABRP for some time without any issues. However, middle-way through a trip some days ago, ABRP suddenly stopped receiving real-time battery and telemetry updates. Since that moment, the feature has completely stopped working and has not recovered. However, when I check the "Live Data" (Dados em Tempo Real) settings page in the app, it explicitly shows that Enode is connected.

Here is what I have already tried to resolve it:

• Re-authenticated / re-linked my vehicle account via Enode.

• Force-closed and restarted the ABRP app.

• Confirmed that my vehicle's official app is properly receiving telemetry data from the car.

Can you help me?

TY

my suport ID: 2235207

My Android phone: Samsung A54 5G (Android 16 / OneUI 8.5)

My car: BYD Atto3 (2025)